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Client Relation Executive

 
 

Job Title :  Client Relation Executive

 

Qualification :

  • Bachelor’s Degree (B.E./B.Tech / BCA) in IT/Computer Science (Min 60%)
  • Desirable- 2 years MBA Degree (MBA/PGDM) in Marketing / IT (Min 60%)

Experience :

  • Work experience up to 3 years is preferred.

Location : Delhi- NCR /Noida/Gurgaon

 

Description:

This role requires coordination of support and deployment activities of our core products. The candidate is also expected to be able to handle existing customer accounts as a part of relationship management with clients.

 
Role and Responsibilities:

  • Coordinating support requirements from customers and coordinating issue resolution.
  • Coordination of any issues reported by customers during runtime
  • Maintaining data on renewals, implementation timelines
  • Creating status reports for the management and other stakeholders
  • Stay updated on the technical and market positioning of the product
  • Gather technical and user feedback from clients and partners regarding the product

Skills Required:

  • Should have excellent documentation skills in English with strong eye for details
  • Should be soft spoken with good inter-personal and presentation skills along with excellent client relationship management skills
  • Good communication skills in English (written and verbal) and Hindi (verbal).
  • Knowledge of basic IT administration and computer networking concepts
  • Experience with Windows platform
  • Must be a self-motivated individual with high energy level, independent execution capability